Local NHS Staff Provide Positive Response


Results released from the recent national NHS staff survey rank Nottinghamshire Healthcare within the top 20% of Mental Health and Learning Disability Trusts in the Country; scoring above the national average in a number of areas

One of areas where the Trust scored strongly is the staff engagement category. Retaining the same high scores as in the 2012 survey, staff reported that they feel able to contribute to improvements at work, are motivated and would recommend the Trust as a place to work or receive treatment.

When compared with the national average, Nottinghamshire Healthcare was rated best in the following areas:
• Low work pressure felt by staff
• Percentage of staff receiving job-relevant training, learning or development in the last 12 months
• Recommendation of the Trust as a place to work and receive treatment
• Effectiveness of incident reporting
• Low percentage of staff witnessing potentially harmful errors, near misses of incidents

Professor Mike Cooke CBE, Chief Executive of the Trust said: “I am really pleased with the results of this year’s survey and the fact that once again, our staff are testifying that they would recommend our services to their friends and family. This has been a common theme for the last few years and is a fantastic endorsement of the Trust and the services we provide.

“There are always areas for improvement, but overall I am delighted to see that the scores show that our staff are a motivated group of people who feel valued, engaged and supportedindex to deliver the best possible services they can. We will now be looking at the areas we need to target for improvement in the coming year.”

This is the eleventh year the National NHS Staff Survey has been carried out to collect the views of NHS employees across England. Of the 813 staff within Nottinghamshire Healthcare who were randomly surveyed, 575 responses were received, achieving a response rate of 71%; the highest among Mental Health and Learning Disability Trusts in the Country.

In addition to the national compulsory questions, the Trust also inserted 12 others specifically relating to productivity, profitability, retention and customer satisfaction. Overall 75% of all questions received a score higher than 60%. The highest scoring responses in this area included:
• I know what is expected of me at work
• I feel my co-workers are committed to doing quality work
• In the last six months, I have talked to someone about my progress
• I feel my co-workers are committed to doing quality work
• My supervisor, or someone at work, seems to care about me as a person

Each year, the Trust targets areas for improvement highlighted in the survey and action plans are developed accordingly. The Trust scored lower than the national average on questions relating to staff putting themselves under pressure to attend work, when feeling unwell.

A slightly lower percentage than average responded to feeling satisfied with the care they are able to deliver and that their role makes a difference to patients. These findings will inform the action plans and future work to address areas of concern and make tangible improvements wherever possible.

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